- Mass Transit
In keeping with our policy to provide the citizens of Henderson with the best possible service within current budgetary constraints, HART has continued to make improvements in equipment and facilities. The HART transfer point located at Third and Main allows passengers to transfer buses conveniently. HART has introduced new accessible vehicles that meet the Americans with Disabilities Act requirements. HART will continue to replace the fleet with accessible vehicles as the current fleet exceeds its useful life.
It is HART’s responsibility to:
- Provide transportation for as many citizens as possible in the service area
- Inform the public of our existing routes, as well as new or improved services
- Coordinate and plan routes and schedules
- Keep a constant check on the effectiveness of our service
Our telephone information center is open during the weekdays from 8:00 am to 5:00 pm. Just call (270) 831-1249 or TDD (270) 831-1249. Our information clerks are always willing to help you find your way. When you call, be sure to state where you wish to board the bus, your destination, and the time of day you wish to make the trip. If you need any information or forms in an accessible format, please contact Connie Galloway at (270) 831-1200 ext. 2204.
Know Your Rights
The City of Henderson, Kentucky operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint by filling out a Title VI Complaint Form (English | Español). Instructions and additional information about filing a complaint can be found in the Title VI Complaint Procedures (English | Español). For more information about the Title VI program or the procedures to file a complaint, please contact the HART Title VI Coordinator, Connie Galloway at (270) 831-1200 ext. 2204.
HART’s Title VI & LEP Plan can be viewed here.
A Word About Your Driver
Your driver is an experienced professional who has thousands of miles of driving experience. Drivers also have a special understanding of the entire HART system. If you have any questions regarding routes or procedures, just ask your friendly HART driver.