Accounting - Collections
Account representatives answer approximately 1,600 calls per month in addition to servicing walk-in customers. Some of the things we do are: utility read-ins and read-outs, property taxes, franchise taxes, water adjustments, payment assistance vouchers, return checks, parking tickets, and boat launch permits. The Account representatives run an average of 17,200 payments per month (almost 15,000 of those are for utility payments).
Utilities, taxes, parking tickets, boat launch stickers and other payments can be made by the following methods:
- In person on the first floor of the Henderson Municipal Center, 222 First St.
- Using the drive-through window at the Henderson Municipal Center
- Using the night deposit box, beside the drive-through window, at the Henderson Municipal Center
- Using the drop box at the Welcome Center at 101 N Water St. (across from the Post Office)
- Mailed to:
City of Henderson
P.O. Box 716
Henderson, KY 42419
Utility payments are also accepted at the following locations:
- Liberty Federal Credit Union
Utility bills may also be paid by automatic deduction from a checking or savings account. Contact Customer Service at (270) 831-1200 for more information or click on the link below.
To sign up for Auto Pay / ACH, please do one of the following:
Submit a completed copy of the Pay Authorization Application and a VOIDED check
- In person at Municipal Center 222 First St., Henderson, KY 42420
- Mail it to CITY OF HENDERSON TREASURY DIVISION, P.O. BOX 716, HENDERSON, KY. 42419-0716
- or Email it to ACHRequest@cityofhendersonky.org
The City of Henderson works with VPS, a third party automated payment service, to offer payment options for customers interested in paying their bill online or by using an automated phone service. VPS accepts Visa, MasterCard, and Discover. VPS will charge a convenience fee for each transaction. For additional information please read the Electronic Payments FAQs.